User Agreement: Storage Services Terms & Conditions



This Knock Knock City User Agreement (the “Agreement”) states the terms and conditions governing users of the Knock Knock City website and software platform (the “Platform”). The Platform is owned and operated by Knock Knock City, Co. (referred to as “Knock Knock City,” “we,” “us” or “our”), a corporation organized under the laws of the state of Delaware, United States. All users (the “User,” “you,” or “your”) of the Platform are subject to this User Agreement.

We reserve the right to change this User Agreement at any time in our sole business discretion. Please check these terms regularly for changes. Knock Knock City does not assume any obligation to personally or individually notify Users of any modifications to this Agreement, or the creation of additional terms or the elimination of any terms. Your continued use of the Platform following the posting of any changes to the User Agreement will mean you accept and agree to those changes.

  1. Background; Other Agreements.
    1. How it Works. Members of Knock Knock City (“Hosts”) are localized businesses with physical space accessible to travelers and safe for the temporary storage of traveler’s items who use the Platform to offer hosting and storage of items for people who don’t want to carry bags and luggage around (“Guests”). Hosts and Users can use the Platform to directly and independently coordinate with each other regarding all aspects of item storage through the Platform’s listing, booking, and payment functionality.
    2. How to become a registered Host. Users who want to use the Platform to offer their space to Guests must register as Hosts and accept the Host Terms and Conditions (the “Host Terms and Conditions”) accessible by following this
    3. How to become a registered Guest. Users who want to use the Platform to temporarily store items with Hosts must register as Guests and accept the Guest Terms and Conditions (the “Guest Terms”) accessible by following this
    4. Knock Knock City’s Role. We urge all Users to be responsible about their use of the Platform and any transaction entered into as a result of either listing a Host location or storing property as a Guest. We do not own or manage, nor can we contract for, any storage location listed on the Platform. The Platform provides an on-line marketplace to allow businesses to offer for rent in a variety of pricing formats, a specific temporary storage location to Guests. We also may offer online booking or other tools or services to allow users to communicate.
    5. We are not a party to any storage rental or other agreement between Users. This is true even if the Platform allows you to book a storage rental or provides other ancillary products or services, as the Platform may facilitate booking a storage rental or other tools, services or products, but we are not a party to any rental or other agreement between Users. As a result, any part of an actual or potential transaction between a Guest and a Host, including the quality, condition, safetyor legality of the locations advertised, the truth or accuracy of the listings (including the content thereof or any review relating to any Guest or Host), the ability of Guests to rent a storage location or the ability of Guests to contract for locations are solely the responsibility of each User. You acknowledge and agree that you may be required to enter into one or more separate agreements, waivers or terms and conditions before making a booking or purchasing a product or service and Knock Knock City may place additional restrictions on your booking, product or service.

      Users agree that they are responsible for, and agree to abide by, all laws, rules and regulations applicable to their use of the Platform, their use of any tool, service or product offered on through the Platform and any transaction they enter into on through the Platform or in connection with their use of the Platform.

      Users further agree that they are responsible for and agree to abide by all laws, rules, ordinances, or regulations applicable to the listing of their rental property and the conduct of their rental business, including but not limited to any and all laws, rules, ordinances, regulations or other requirements relating to taxes, credit cards, data and privacy, permits or license requirements, zoning ordinances, safety compliance and compliance with all anti-discrimination and fair housing laws, as applicable. Please be aware that, even though we are not a party to any storage rental transaction and assume no liability for legal or regulatory compliance pertaining to storage rental locations listed through the Platform, there may be circumstances where we are nevertheless legally obligated (as we may determine in our sole discretion) to provide information relating to your listing in order to comply with requests from governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with such obligations in our sole discretion.

      Hosts who accept credit card, banking or other payment information from Guests agree to properly handle and safeguard all such information in accordance with applicable legal and regulatory requirements and best practices.

      While we do take certain measures with a goal to assist Users to avoid potentially fraudulent or other illegal activity of which we become aware, we assume no liability or obligation to take any such measures or actions. When we provide warnings or messages to users about any such activity, we do not warrant that such messages are accurate or that such messages will reach any or all Users they should have reached in a timely manner or at all or that such messages or measures will prevent any harm or otherwise have any impact.

  2. User Account Information; Eligibility to Use the Platform.
    1. Users must have an individual User account with a username and password to use the Platform. All information that Users submit to the Platform must be real, accurate, and verifiable. Knock Knock City reserves the right to validate all identity information at any time. Further, by submitting information, you authorize Knock Knock City to make such inquiries as it determines are necessary to validate identity and confirm your ownership of your email address and financial information, either directly or via a third party validation service. Subject to any restrictions or limitations under applicable law, you agree to provide information requested by Knock Knock City to verify the accuracy of your User account information. Failure to provide required information to operate the Platform when requested is a violation of this User Agreement. You are solelyresponsible for maintaining the security of your username and password. If you disclose this information to any third party, you shall be solely responsible for all actions taken through your Knock Knock City account. You must notify Knock Knock City immediately if you suspect that your username or password has been stolen or are being misused by someone else. You acknowledge and agree that Knock Knock City’s security procedures are commercially reasonable.
    2. Only adults and legal entities that are capable of entering and performing legally binding contracts may use this Platform. The Platform is not intended for use by minors. Persons under the age 18 are prohibited from using this Platform.
    3. For purposes of this User Agreement, you warrant and represent that:
      1. your use of the Platform is not prohibited by the laws, rules, or regulations of the country or other legal jurisdiction in which you reside;
      2. you are not located in a country or region, nor are you a citizen of a country or region, that is (i) subject to U.S. federal government sanctions or embargoes, including without limitation Cuba, Iran, North Korea, Sudan, and Syria, or (ii) that is on Canada’s Area Control List under Canada’s Export and Imports Permits Act; and
      3. you are not employed by or associated with an entity identified on the U.S. Department of Commerce’s Denied Persons or Entity List, the U.S. Department of Treasury’s Specially Designated Nationals or Blocked Persons Lists, or the Department of State’s Debarred Parties List, and are not otherwise ineligible to receive items subject to U.S. export control laws, rules, and regulations.
      4. you have authority to enter into this User Agreement on behalf of yourself, or on behalf of the registered business organization with which you are associated or for whom you are working when using this Platform.
  3. Relationship. This User Agreement does not in itself create an agency, employment, joint employment, franchise, joint venture, or partnership between Knock Knock City and any User.
  4. License; Limitations; Reservation of Proprietary Rights.
    1. Knock Knock City grants to you a non-exclusive right and license to access and use the Platform solely for your own business purposes for the term of this User Agreement subject to the payment of all applicable fees.
    2. You shall not:

      attempt to rent, license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make the Platform available to any third party;

      create any derivative works based on the Platform, either on your own or through any third party;

      produce a source listing, decompile, disassemble, or otherwise reverse engineer the Platform;

      interfere with or disrupt the performance of the Platform for any reason, or attempt to gain unauthorized access to any data stored in such product; orremove or obscure any notices or markings, including without limitation, copyright, trademark, or confidentiality notices, or ownership notices on the Platform, including any screens displayed by such product.

    3. Knock Knock City retains all ownership and intellectual property rights to the Platform that are not specifically granted to Users hereunder.
  5. Social Media Features.
    1. The Platform includes features that allow Users to post messages, comments, statements, and personal information for viewing by other Users of the Platform. Users are responsible for exercising such care as is necessary to protect their private, confidential, or personal information when using such Platform functionality. You are responsible for maintaining the privacy of your personally identifiable information when using this functionality. If you do post comments to message forums or via similar features, or send any comments or questions about the Platform via email, telephone, or other means, such information is public, and Knock Knock City may store, maintain, and use such information indefinitely, and may also disclose such information to third parties in our sole business discretion. Usage of the Platform constitutes consent of User for Knock Knock City to contact the User by way of electronic and/or cellular communication with information, updates, opportunities and selected announcements from Knock Knock City or third parties with whom Knock Knock City has a contractual relationship. Users may opt out of these communications via the Platform.
    2. Knock Knock City is not legally responsible for any information or content posted or made available on the Platform by any User which is defamatory, violates privacy rights, or otherwise violates the rights of another user or third party. Knock Knock City does not actively monitor or censor any information posted for viewing via the Platform although it expressly reserves the right to monitor the postings or other activities of Users at any time without notice. Knock Knock City reserves the right to remove or restrict access to any information or content posted or made available on the Platform if it determines that such information violates this User Agreement or any law, rule, or regulation of any legal jurisdiction.
  6. Acceptable Use of the Platform. By accessing the Platform, you agree that:
    1. you will not knowingly provide or enter any false, misleading, or fraudulent information;
    2. you will not use the Platform for any illegal purpose, nor will you provide or enter any material or information in violation of any applicable law or regulation;
    3. all information and User content provided or entered by you (i) must be original to you, and not violate the copyright or other proprietary rights of any third party, and (ii) must not violate the rights of any third party, including trade secret or privacy rights;
    4. information provided or entered by you must not be defamatory, harassing, offensive, threatening, obscene, or otherwise inappropriate or disruptive;
    5. you will not hold yourself out as someone you are not or otherwise impersonate any other person;
    6. you will not interfere or tamper with the functioning of the Platform, nor will you attempt to gain access to information or control of the Platform not specifically granted to you;
    7. you will not use the Platform to transmit any spyware, virus or similar destructive program or code;
    8. you will not compile any database or list of other Platform Users, nor will you use the Platform to facilitate the sending of any spam (unsolicited emails), bulk email, or email offering to sell goods or provide services, except as specifically authorized in conjunction with Knock Knock City services and in no event will you send emails that would violate the CAN-SPAM Act in any way;
    9. you will abide by any other rules for participation in any social media features on the Platform including but not limited to not entering advertisements in messages, newsgroups, chat rooms, or forums in violation of the terms of participation for such newsgroups or forums, or on topics not intended for such newsgroups, chat rooms or forums; and
    10. you will not use the Platform to discuss or disclose the terms of any transaction between Guest and Host, except to facilitate the specific transaction at hand.
  7. Links to Other Websites. The Platform may provide links to websites owned and operated by third parties. Knock Knock City exercises no control whatsoever over such websites and is not responsible or liable for the availability, content, advertising, products, services, or other materials available or viewable on such websites. Access and use of such linked websites is solely at your own risk.
  8. Term and Termination of the Agreement. This User Agreement commences when you register to use or use the Platform for the first time and continues in force until terminated by you or Knock Knock City. You may terminate this User Agreement immediately upon notice to Knock Knock City at any time for any reason. Knock Knock City may also terminate this User Agreement immediately without any notice at any time and for any reason. Upon termination by you or by Knock Knock City, your right to access and use the Platform will cease immediately. Termination does not relieve you from the obligation to pay any fees due to Knock Knock City which accrued before the termination date or which are otherwise owed in connection with activities or commitments made through use of the platform prior to notifying Knock Knock City of your intent to terminate the Agreement.
  9. Insurance. Knock Knock City covers up to and including a maximum of $500 in the event of any loss or damage to Guest's luggage, this including the value of the bag/suitcase. Guest's bags must not contain any of the items listed in Guest Terms & Conditions subject 14, which are not covered by Knock Knock City in case of any loss or damage to Guest's bag. Damage or loss of the items covered in pt. 14 in Guest Terms & Conditions, or in accordance with pt. 14 in Guest Terms & Conditions, are not covered by Knock Knock City or the shop, and are therefore the Guest's own responsibility. The Host is responsible for any damage to the luggage, theft of or from the luggage or loss as a result of late delivery of the luggage as a result of neglect from the shop’s side.
  11. Indemnification.You will indemnify, defend, and hold Knock Knock City, its affiliates, and licensors, and each of its respective officers, managers, directors, agents, independent contractors, employees, consultants, service providers, and applicable third parties (collectively, the “Indemnified Parties”) harmless from and against any actual or threatened suit, demand or claims, damages, costs, liabilities and expenses arising out of or relating to: (a) your use or misuse of the Platform; (b) your failure to perform your obligations under this User Agreement; (c) any allegation that any content or material supplied by you via the Platform infringes or violates any third party rights; or (d) the use of the Platform by any third party who has access to the User’s computer or any other electronic device.
  12. Trademarks.“Knock Knock City” is a trademark of Knock Knock City, Co. All other marks, names, and logos displayed by the Platform are the property of Knock Knock City or their respective owners. User agrees not to use of Knock Knock City’s trademarks and other marks, names and logos displayed by the Platform without its prior written consent. Such use is strictly prohibited.
  13. Copyright Issues.
    1. Infringement Notification. Upon receipt of proper notification of claimed infringement, Knock Knock City will follow the procedures outlined herein and in the DMCA.

      To file a notice of infringement with Knock Knock City, you must provide a written communication (by fax or regular mail) that sets forth the information specified in the list below. Please note that you will be liable for damages (including costs and attorney’s fees) if you materially misrepresent that material is infringing your copyright(s). Accordingly, if you are not sure if you are the proper copyright holder or if copyright laws protect the material of yours, you may want to consult a lawyer.

      To expedite our ability to process your request, please use the following format (including section numbers): (a) identify with sufficient detail the copyrighted work that you believe has to been infringed. (For example, “The copyrighted work at issue is the “Name of the work” by “name of the author” and abstract number (;(b) identify the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us and the owner or administrator of the User content to locate the material; (c) provide information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address at which you may be contacted; (d) include the following statement: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law”; (e) include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the copyrightowner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed”; and (f) sign the document.

      Send the written communication to our designated agent at:

      Knock Knock City, Co.
      Attention: Betsy Butwin
      Bernick Lifson, P.A.
      5500 Wazata Boulevard
      Minneapolis, MN 55416
      Email: [email protected]
    2. Counter Notification. The owner or administrator of the allegedly infringing content may make a counter notification pursuant to sections 512(g)(2) and (3) of the DMCA.

      To file a counter notification with us, you must provide a written communication (by fax or regular mail) that sets forth the information specified in the list below. Please note that you will be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that a product or activity is not infringing the copyrights of others. Accordingly, if you are not sure whether certain material infringes the copyrights of others, we suggest that you first contact an attorney.

      To expedite our ability to process your request, please use the following format (including section numbers): (a) identify the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; (b) provide your name, address, and telephone number; (c) include the following statement: “I consent to the jurisdiction of Federal District Court for the State of Minnesota”; (d) include the following statement: “I will accept service of process from [insert the name of the person who submitted the infringement notification] or his/her agent”; (e) include the following statement: “I swear, under penalty of perjury, that I have a good faith belief that the affected material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled”; and (f) sign the document.

      Send the written communication to our designated agent at:

      Knock Knock City, Co.
      Attention: Betsy Butwin
      Bernick Lifson, P.A.
      5500 Wazata Boulevard
      Minneapolis, MN 55416
      Email: [email protected]

      Upon receipt of such counter notification, we will promptly provide the person who provided the original infringement notification with a copy of the counter notification, and inform that person that we may replace the removed material or cease disabling access to it in ten (10) business days. We will replace the removed material and cease disabling access to it not less than ten (10), nor more than fourteen (14), business days following receipt of the counter notice, unless our designated agent first receives notice from the person who submitted the original infringementnotification that such person has filed an action seeking a court order to restrain the subscriber from engaging in infringing activity relating to the material on our system network or Platform.
    3. Infringers. In accordance with Section 512(i)(1)(a) of the DMCA, we will, in appropriate circumstances, disable and/or terminate the accounts of Users who engage in infringement.
  14. Privacy. Knock Knock City gathers and uses information provided by Users in accordance with the terms of its current privacy policy which is incorporated herein by reference (the “Privacy Policy”). Knock Knock City may update or otherwise modify the Privacy Policy in its sole discretion upon notice to Guests and other Users which will be provided by posting the updated Privacy Policy which is accessible by following this link: Individualized notice is not provided to Users. User agrees that continued use of the Platform after notification will constitute User’s consent to any modifications to the Privacy Policy.
  15. General.
    1. All notices required by this User Agreement must be delivered in person or by means evidenced by a delivery receipt to the principal business address of the party receiving the notice and addressed to the attention of its President, Chief Executive Officer, or other representative authorized to receive legal notices. Notices by email shall be valid provided that the recipient is authorized to receive notices for the party, and the recipient acknowledges receipt of the email via a return email which includes the full text of the original message.
    2. All actions related to this User Agreement will be governed by New York law and/or controlling U.S. Federal Law without regard to the choice of law provisions of any jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this User Agreement.
    3. A User may not assign or otherwise transfer its rights or obligations under this User Agreement for any reason without the prior written consent of Knock Knock City. Knock Knock City may assign this User Agreement in its business discretion without your consent, provided that the assignee assumes and agrees to perform all of Knock Knock City’s obligations under this User
    4. This User Agreement shall be binding upon, and inure to the benefit of, the parties and their permitted respective successors and assigns.
    5. Any express waiver or failure to exercise promptly any right under this User Agreement will not create a continuing waiver or any expectation of non-enforcement.
    6. If any provision of this User Agreement is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired thereby, and will be interpreted, to the extent possible, to achieve the purposes as originally expressed in the invalid, illegal or unenforceable provision.
    7. The terms and conditions of this User Agreement which are intended by their nature to survive its termination shall survive such termination.
Last modified: May 11, 2017