Need Help? Frequently Asked Questions on Bookings

Frequently Asked Questions

When do I pay?
We charge your card after you pick up your bags, only for the duration of your storage! When youarrive at the host location, our host scans your QR code. That processes the check-in in our system.When you go back to pick up your items, our host scans your QR code again, processing the check-out.We accurately track the hours, calculate your total and seamlessly charge your card on file. If youbooked a spot but didn’t show up, you don’t pay anything. All payments are protected and processedby Stripe. We are 100% cash-free.

How much do I pay?
It’s $1/hour (Pay max. $10/bag per day).The rate is the same for all sizes of bags, backpacks, luggage to make it simple.

Is my bag safe?
Yes. Safety comes first. We deliberately vet all our host locations and provide training to ensurethat your bags are in good hands. We provide each location with our custom numbered zipties to sealthe zippers of your bag. Your items are stored in a private space at the location, and we provide$2000 insurance per bag. There are certain types of items that you can not store such as illegalitems, items with sentimental value or living things. You can see a full list in our Terms &Conditions. We stored thousands of bags and all we heard is how grateful travelers and commuters arefor releasing the burden of their bags and enjoying their time in the city.

How do I book a spot?
Bookings are only made online. It’s very easy and fast to book: Click on the city that you’d liketo store your bags in, on our homepage. When you’re on the map, choose a convenient host location and click on the purple luggage icon to select it. You’ll see the “Book” button. When you book,you’ll receive a confirmation email and a QR code on your screen. That means you’re all set, you canhead to the location to store your bags.

I’d like to become a host, how do I sign up?
Thanks for considering joining our host network! We’d love to have you on board.Please email your contact information to [email protected], or leave it at our Become a Host pageand we’ll get in touch with you about the next steps!

What’s the benefit to hosts?
Thanks for considering joining our host network! We’d love to have you on board.Please email your contact information to [email protected], or leave it at our Become a Host page and we’ll get in touch with you about the next steps! br
Can’t find an answer to your question?
We have 24/7 chat to make sure that all your questions are answered.Drop us a message and we’ll get back within 30 minutes.